Sibuk Foods & Beverages Pvt. Ltd. ("SIBUK", "we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sibukfood.com, purchase our products, or interact with our services. By using our website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
A. Personal Information
Full Name
Email Address
Phone Number
Billing & Shipping Address
Payment Information (processed securely via third-party gateways)
B. Non-Personal Information
IP address
Browser type
Device information
Pages visited
Time spent on website
Cookies & tracking data
3. How We Use Your Information
We use the information we collect to:
Process and fulfill orders
Deliver products and services
Communicate order updates
Improve website performance
Provide customer support
Send promotional emails (if subscribed)
Prevent fraud and enhance security
We do not sell your personal data to third parties.
4. Payment Security
All payments are processed through secure third-party payment gateways. We do not store your debit/credit card details on our servers. Payment processors comply with industry security standards.
5. Cookies & Tracking Technologies
We use cookies to:
Improve user experience
Analyze website traffic
Personalize content
Enable essential website functionality
You can disable cookies through your browser settings, though some features may not function properly.
6. Data Sharing & Disclosure
We may share information with:
Logistics and delivery partners
Payment gateway providers
IT and hosting service providers
Legal authorities (if required by law)
We ensure all third-party partners follow reasonable data protection practices.
7. Data Retention
We retain your personal information only as long as necessary for business, legal, and tax compliance purposes.
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, misuse, or loss. However, no online system is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Opt-out of marketing communications
To exercise these rights, contact us at:
contact@sibukfoods.com
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
11. Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal data from minors.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
13. Contact Us
If you have any questions about this Privacy Policy, please contact:
